FAQ’s


  • Our technicians are provided with by-weekly training with special focus on other learning, understanding, troubleshooting and testing of other third party controller manufacturers. Element provides a variety of spare parts, service tools and extensive documentation to help provide you the best elevator service possible.

  • Element installs equipment from high end manufacturers such as Smartrise C4 (not G4 which doesn’t exist). Motion Control Engineering iControls, GAL GIV.

    Machines installed are Imperial Geared and Gearless, Hollister Whitney Geared and Gealress & Torin Geared and Gearless.

    Fixtures we utilize only the best from MAD and Dupar controls. We install all Position Indicators with custom designs to match your building style.

  • As an independent company, Element has developed all staff in-house staff with the best training possible. While we are not unionized we provide our employees with wages similar or better than union companies. We also provide them with benefits, and a family orientated work life.

  • Element was developed from the ground up to be an honest, quality driven elevator company. Our company utilizes a procedural driven approach to make sure we are always on schedule. In 2016 Element developed and pioneered the first modernization web portal for clients to see the progress of their modernization. This has been such a success other companies have begun copying this approach, however we are still the best as this has been perfected!

  • We have done significant modernization jobs for many clients:

    municipalities such as City of Toronto, Region of Peel, City of Oshawa, City of Burlington.

    Educations such as: University of Toronto, York University & Durham College.

    Hotels, Rental and condo like Greenwin, Holiday Inn, Crossbridge & more.

    Take a look at our projects page for more info. Our Project

  • Contrary to what your current contractor may say. Element is fully licensed and fully capable of performing any and all upgrades and tests for your elevator. Remember these are “YOUR” elevators and any company can provide you with alternative pricing for work. Contact us today for more info.

  • Elevator modernization pricing varies significantly from site to site and project to project. We first would need to perform a site survey and calculate exactly what material and labour is required to provide accurate pricing. No matter what pricing you’ve received, Element is always willing to help see if we can provide you with something better.

  • Element provides full 24/7 ready technicians for any problem that may arise. Our 24/7 call center located in Toronto will help assist you and provide you want a tech to your site at a moments notice. No matter the scope, no matter the time, we are always available.

  • Our company was built on the foundation of good, quality, hard work. As a family owned business we know what it takes to outshine the competition. Since our inception we’ve had over 99% client retention and industry leading satisfaction. Our monthly maintenance approach is unlike the rest of the competition, we spend over an hour per elevator, cleaning, lubricating, adjusting, repairing and checking to make sure service calls remain at an all time low. Element is proud to boast the lowest service call / unit in the GTA.